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Terms and Conditions PAYMENT To pay using a credit/debit card please use checkout. I accept payment from all the major credit/debit cards via PayPal over a rsecure server. If you are resident in the UK and would like to pay by cheque or PO, send your payment payable to FIREDRAGON PEWTER along with your order, delivery address and email address to: Firedragon
Pewter I will notify you via email when I receive your payment and despatch the goods to you when your payment has cleared the banking system (usually 4 days). POSTAGE and PACKING All postage and packing costs are based on actual weight and are calculated automatically during checkout. Goods are sent using Royal Mail First Class if you are in the UK. For overseas customers I use Royal Mail Airmail service. DELIVERY TIMES Some
items are kept in stock but most are made to order. Times for
this can vary from 2 to 5 days depending on the item and size
of the order. Once your order is despatched the expected shipping
times are: RETURNS Every effort is made to ensure the goods that you receive are of the highest quality and arrive safely and securely. In the event that goods arrive damaged or are found to be of defective workmanship, you may return them to me and I will either replace the them at no extra cost, or refund the cost of the goods less the postage and packing. CANCELLATION You have the right under the terms of the Distance Selling Act 1998 to a 7 day cooling off period. You may cancel your purchase any time within this 7 days. If the goods have already been despatched to you, you must return them to me immediately. You will receive a full refund less postage cost. Please email me if you intend to cancel and return goods. I will confirm the refund of your payment by email. PRIVACY POLICY Information collected from you by Firedragon Pewter is purely for the purposes of fulfilling your order and providing you with the best possible service. I will never knowingly or willingly pass this information onto any third party. If you would like any further information about Firedragon Pewter's privacy policy please email: info@firedragonpewter.co.uk
© Firedragon Pewter 2004-2010 |
